Shipping policy
Shipping Policy
Thank you for shopping with The Snug Shelf!
Every order is carefully packed to ensure it arrives safely and ready for its next reading adventure.
Processing Time
Orders are typically processed within 2–4 business days.
During launches, holidays, or promotional periods, processing times may be slightly longer.
Shipping Destinations
We currently ship worldwide.
Shipping rates are calculated at checkout based on your destination.
Estimated Delivery Times
Spain: 2–5 business days
European Union: 5–10 business days
United Kingdom: 5–10 business days
United States & Canada: 7–15 business days
Rest of the world: 10–20 business days
Please note that these are estimates and cannot be guaranteed.
Destination
Approximate Cost
Spain
€4.95–€7.95
European Union
€9.95–€14.95
United Kingdom
€12.95–€16.95
United States & Canada
€14.95–€24.95
Australia & New Zealand
€18.95–€29.95
Rest of the World
€16.95–€29.95
Customs & Import Fees
Orders shipped outside the European Union may be subject to customs duties, taxes, or import fees imposed by your country.
These charges are the responsibility of the customer.
Lost or Delayed Packages
Once your order has been handed to the shipping carrier, delivery times are outside our control.
If your parcel appears to be lost, please contact us and we'll do everything we can to help.
Incorrect Addresses
Please ensure your shipping address is correct before completing your purchase.
The Snug Shelf cannot be responsible for orders shipped to incorrectly entered addresses.
Returns & Refund Policy
Returns & Refunds
We hope you love everything you order.
However, if something isn't quite right, we're here to help.
Returns
Items may be returned within 14 days of delivery.
Returned items must be:
unused
in their original condition
in their original packaging
Non-returnable Items
For hygiene or customization reasons, the following cannot be returned:
personalised products
gift cards
items showing signs of use
Return Shipping
Customers are responsible for return shipping costs unless:
the wrong item was sent
the item arrived damaged
the item is defective
Refunds
Refunds are processed once the returned item has been inspected.
Approved refunds are issued to the original payment method.